DAMAGES AND ISSUES

If you receive a defective item, please reach out to us at info@vivlarose.com within 48 hours of receiving your order. We ask that you provide details and pictures of the defect, as this helps us understand the issue better and ensures we can assist you promptly. Your satisfaction is important to us, and if you are entitled to a replacement or refund, we will take care of it by either replacing the product or refunding the purchase price using the original method of payment.

RETURNS

It’s important to note that all of our floral arrangements are made to order, which means they are considered final sale. We take great pride in crafting each arrangement with care and attention to detail, ensuring that they are perfect for your needs. Because of this, we are unable to accept returns on these items.

We appreciate your understanding and support as we strive to provide you with beautiful floral arrangements that enhance your space. If you have any questions or concerns about your order, please feel free to reach out to us.